pak92 Privacy Policy

1. Who We Are and Scope of This Policy

pak92 (accessible at pak92.club) is an online casino and sports betting platform serving players in Pakistan and other eligible jurisdictions. This Privacy Policy applies to all personal data collected and processed by pak92 in connection with the operation of its platform and services.

This Policy should be read together with the pak92 Terms & Conditions. By registering an account on pak92 or using its services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein.

This Policy covers data collected through the pak92 website (pak92.club), mobile-optimised web access, any pak92 account management interfaces, and communications between pak92 and its registered Players.

2. Information We Collect

pak92 collects the following categories of personal information from Players:

Registration Data:

• Full name as it appears on your Pakistani CNIC;
• Date of birth;
• Pakistani mobile number (used for account verification and communication);
• Username chosen at registration;
• Email address, where provided.

Identity Verification (KYC) Data:

• Copies of your Pakistani CNIC (front and reverse);
• Selfie photograph, where requested for enhanced verification;
• Proof of payment method ownership documentation.

Financial Data:

• Deposit and withdrawal transaction records;
• Payment method details (JazzCash or Easypaisa account reference, bank account name, or other payment identifiers — full card or account numbers are not stored by pak92 directly);
• Account balance history.

Usage and Technical Data:

• IP address and approximate geographic location at login;
• Device type, operating system, and browser type;
• Session duration, pages visited, and features used on the pak92 platform;
• Game history and betting records.

Communications Data:

• Records of communications between you and pak92 customer support via live chat or email;
• Feedback or complaints submitted through any pak92 channel.

3. How We Use Your Information

pak92 uses the personal information it collects for the following purposes:

• Account Management: To create, maintain, and administer your pak92 account, including processing your login credentials and managing your account balance;
• Identity Verification: To verify your identity and age in compliance with our KYC obligations, ensuring that all Players are aged 18 or above and that account information is accurate;
• Payment Processing: To process your deposit and withdrawal transactions via your chosen payment method (JazzCash, Easypaisa, bank transfer, or other accepted methods);
• Platform Provision: To provide access to the pak92 games lobby, sports betting markets, live dealer casino, and all associated features;
• Customer Support: To respond to your queries, complaints, or requests via live chat, email, or other support channels;
• Responsible Gaming: To monitor gaming activity for indicators of problem gambling and to enforce responsible gaming tools, including deposit limits and self-exclusion requests;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct on the pak92 platform;
• Legal Compliance: To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements and record-keeping obligations;
• Platform Improvement: To analyse usage patterns and improve the pak92 platform, game offering, and user experience;
• Communications: To send you relevant account notifications, bonus information (where you have opted in), and important service updates.

4. Legal Basis for Processing

pak92 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to provide you with the pak92 services under the Terms & Conditions you agreed to at registration (account management, payments, game access);
• Legal Obligation: Processing required to comply with applicable law, including KYC/AML obligations and record-keeping requirements;
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your data protection rights;
• Consent: Where you have given explicit consent for specific processing activities, such as receiving promotional communications from pak92.

5. KYC and Identity Verification Data

Identity documents submitted by Players for KYC verification — including CNIC copies and selfie photographs — are treated with the highest level of data protection at pak92. These documents are:

• Stored in encrypted form on secured servers with strict access controls;
• Accessible only to authorised pak92 compliance and verification personnel;
• Not used for any purpose other than identity verification and regulatory compliance;
• Retained for the period required by applicable regulatory obligations, after which they are securely deleted.

pak92 uses KYC data to confirm that you are who you say you are, that you are at least 18 years of age, and that your payment methods belong to you. This protects both the Player and the integrity of the platform.

6. Payment Data

pak92 processes payment transactions through third-party payment service providers including JazzCash, Easypaisa, and other Pakistani banking partners. Full payment account credentials (e.g., complete bank account numbers) are not stored directly by pak92 — they are handled by the relevant payment service provider under their own security and privacy frameworks.

pak92 retains transaction records (amounts, dates, payment method references, and outcomes) as required for account management, financial reconciliation, and legal compliance purposes. These records are retained for the period required by applicable financial record-keeping obligations.

7. Cookies and Tracking Technologies

pak92 uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies used are:

• Essential Cookies: Required for basic platform functionality including session management and login state. These cannot be disabled without impairing your access to pak92;
• Functional Cookies: Used to remember your preferences (such as language settings) and personalise your experience on pak92;
• Analytics Cookies: Used to collect anonymised data about how Players use pak92 — which pages are most visited, session lengths, and navigation patterns — to help us improve the platform.

pak92 does not use third-party advertising or retargeting cookies. You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect your ability to use certain pak92 features.

8. Data Sharing and Third Parties

pak92 does not sell, rent, or trade your personal data to third parties. Data may be shared in the following limited circumstances:

• Payment Processors: Transaction data shared with JazzCash, Easypaisa, and other payment partners solely for the purpose of processing your deposits and withdrawals;
• Game Providers: Anonymised or pseudonymised data shared with game software providers where technically required to deliver game content;
• KYC and Compliance Partners: Identity verification data may be processed by certified third-party KYC verification services engaged by pak92, under strict data processing agreements;
• Legal Authorities: Personal data may be disclosed to law enforcement, regulatory authorities, or courts where pak92 is legally required to do so, or where disclosure is necessary to prevent fraud or criminal activity;
• Professional Advisors: Legal, accounting, or auditing firms may access limited data under strict confidentiality obligations where required for professional services.

All third parties with whom pak92 shares personal data are required to maintain appropriate data security standards and to use the data only for the specified purpose.

9. Data Retention

pak92 retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. General retention periods are as follows:

• Account Data: Retained for the duration of your active pak92 account plus a period of up to five years following account closure, to comply with anti-money laundering and financial record-keeping obligations;
• KYC Documents: Retained for the period mandated by applicable regulatory requirements from the date of account closure;
• Transaction Records: Retained for a minimum of five years from the date of each transaction;
• Support Communications: Retained for up to three years from the date of the communication.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with pak92's data destruction procedures.

10. Data Security

pak92 implements technical and organisational security measures appropriate to the risk level of the personal data processed. These measures include:

• TLS encryption for all data transmitted between your device and the pak92 platform;
• Encryption of sensitive data at rest in pak92's databases;
• Strict role-based access controls limiting staff access to personal data to those with a legitimate operational need;
• Regular security assessments and monitoring of the pak92 platform infrastructure;
• Multi-factor authentication requirements for internal administrative access to systems containing personal data.

Whilst pak92 takes data security seriously and implements robust measures, no digital system is entirely immune to security risks. In the event of a data breach that poses a risk to your rights and freedoms, pak92 will notify affected Players in accordance with applicable legal obligations.

11. Your Rights

As a Player whose personal data is processed by pak92, you have the following rights (subject to applicable legal limitations):

• Right of Access: You may request a copy of the personal data pak92 holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data in your pak92 account;
• Right to Erasure: You may request deletion of your personal data, subject to legal retention obligations;
• Right to Restriction: You may request that pak92 restrict the processing of your personal data in certain circumstances;
• Right to Object: You may object to processing of your personal data where pak92 relies on legitimate interests as its legal basis;
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time.

To exercise any of these rights, contact the pak92 support team via live chat or email. We will verify your identity before processing any data rights request and will respond within a reasonable period.

12. Children's Privacy

pak92 is strictly an 18+ platform. We do not knowingly collect or process personal data from individuals under the age of 18. If we become aware that personal data of a minor has been collected, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on pak92, please contact our support team immediately.

13. Changes to This Policy

pak92 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform operations. When material changes are made, we will notify registered Players via the contact details on their account and update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Continued use of pak92 following notification of a revised Policy constitutes your acceptance of the updated terms.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pak92 handles your personal data, please contact our data team at: [email protected]

For account-specific queries, our customer support team is available via live chat on the pak92 platform. Please do not share sensitive personal data such as CNIC numbers or passwords via email.